Film FAQ

How much are tickets?

Advanced/online prices in brackets.

From 5pm

  • Adult: £7.90 (£7.20)
  • Concession: £5.80 (£5.10)
  • Concession + Chapter Card: £5 (£4.50)

Before 5pm

  • Adult: £4.50 (£4)
  • Concession: £3.50 (£3)
  • Concession + Chapter Card: £3 (£2.50)

BARGAIN TUESDAY! - All main screening tickets £4.40

How do I book tickets?

You can book online through this website, in person at Chapter Box Office or over the phone on 029 2030 4400.

What sorts of concession are there?

The concessionary rate applies to students, over 60s, children, unemployed, disabled people, MAX card and Youthcard holders and Chapter Members and Card holders. Proof of concession will be required.

Do you do any special offers on tickets?

We offer a group discount on all events – purchase 8 tickets and the 9th is free.

BARGAIN TUESDAY! All main screening tickets £4.40

I have a Chapter Voucher, when can I use this?

You can use this on any regular ticket price screening, provided there are tickets available. You must exchange your voucher for a ticket before entering the cinema. You cannot currently use a voucher to book online, but you can book in advance over the phone on 029 2030 4400. Make sure that you bring your voucher with you.

Is it necessary to book a ticket in advance?

We cannot guarantee a ticket unless it has been booked. Our screenings can easily sell out, especially special events so you might want to book in advance to ensure you're not disappointed - plus there is often a reduced ticket price for advance sales.  Please note that we are happy to take advance bookings but cannot reserve tickets.

Can I reserve a seat?

Our cinemas have unallocated seating.  If you have a favourite seat or are coming in a large group the best idea is to come nice and early (doors are usually open at least 15 minutes prior to the advertised start time). 

Can I amend my booking or get a refund because I have made other plans?

Where appropriate, up to 24 hours before the screening you can call the Box Office and amend your booking to an alternate date.  On the day of performance if you need to change your booking we can try and sell the ticket on for you, but we cannot guarantee that this will be the case and we cannot offer a refund.  

I am running late, can I still get in for a screening?

As long as you have a ticket you can get in for a screening at any time, but we cannot offer a refund if you are late. 

Can I bring food and drink into the cinema?

We want to keep our cinema spaces as pristine and welcoming as possible for all our audiences.  In a consultation with our customers many said they found rustling sweet wrappers and spilling drinks disruptive to the enjoyment of the film.  We ask all our audience members to refrain from eating and drinking in the cinema auditoria, except for bottles of water. (This policy does not apply to Family Features screenings.)

Can I take bulky items into the cinema auditoria?

We understand this is sometimes unavoidable, so please aim to arrive a little early and speak to our Front of House team about where these might be stored while you’re watching the film.

When is the cinema open?

We are open 7 days a week with evening screenings every day and matinees on most days. We aim to have the auditoria open 30mins prior to a screening.  Occasionally there will be a film screening or technical reasons why there may be a delay but there will always be Front of House staff available to let you know when the doors will be open to the public.  

How long are the adverts and trailers?

The adverts and trailers can vary, but we usually allow 15 minutes for these.  For special events, festival screenings and when there are changes to film running times there are often different arrangements so please try to aim for the advertised start time.

What do the certifications mean?

We adhere to the guidelines given to us by the British Board of Film Classification for all screenings, public and private.  www.bbfc.co.uk

  • U - The U symbol stands for Universal. A U film should be suitable for audiences aged four years and over. However, it is impossible to predict what might upset a particular child, especially at this lower end of the category range.
  • PG - PG stands for Parental Guidance. This means a film is suitable for general viewing, but some scenes may be unsuitable for younger children. A PG film should not disturb a child aged around eight or older. Parents should consider whether the content might upset younger or more sensitive children.
  • 12A - 12A means that anyone aged 12 or over can go and see the film unaccompanied. The A stands for 'accompanied' and 'advisory'. Children younger than 12 may see the film if they are accompanied by an adult (eg someone over the age of 18), who must watch the film with them.
  • 15 - No-one under 15 is allowed to see a 15 film at the cinema.  15 rated works are not suitable for children under 15 years of age.
  • 18 - Films rated 18 are for adults. No-one under 18 is allowed to see an 18 film at the cinema. No 18 rated works are suitable for children.

For further guidance on the classification of a specific film, please visit www.bbfc.co.uk and use their search function. The "insight" section on any film page will give you full details of the certification and the reasons for awarding it.

Can children visit the cinema unaccompanied?

No child under 12 is allowed unaccompanied in Chapter. 

Can I take a baby into the cinema? Do I have to pay for them?

Due to the sound levels in our cinema it is not appropriate for a child under 1 to be brought into a cinema screening.  However, we have a regular screening for parents and carers called Carry on Screaming where the sound levels are lower and the adult can enjoy a film with the child.  There is no charge for the child.  A child over 1 year old is subject to cinema licensing laws and so cannot be accommodated.

Can anyone come to Carry on Screaming?

No adult unaccompanied by a child under 1 will be admitted to these screenings. 

Do you participate in Orange Wednesdays?

No, we do not offer Orange Wednesdays as our organisation has charitable status.

What facilities are there for disabilities?

  • Chapter is fully accessible is a fully accessible building, with an automatic front door, a lift to the upper floor and accessible toilets on every floor. Access spaces are available in both cinemas that can be used independently or can be situated next to seats for carers or companions. If you require access spaces in the cinema, please ring the Box Office on 029 2030 4400 to check availability for the screening of your choice.
  • Audio Description is an additional audio track with narration describing events on screen, offered in both cinemas.  For more information please see the RNIB webpage here
  • Soft Subtitles provide much more information than English subtitles on a foreign language film. They describe when something is sung, rather than spoken; when significant music is happening (often with lyrics provided); and significant sound effects (such as a phone ringing). Soft Subtitles are written and produced on a separate disc that runs in sync with the film's print when projected in the cinema.  Not all films are available with Soft Subtitling, it is dependent on the film distributors but any screenings we are able to secure with Soft Subtitles will be clearly indicated on our website and in our brochure.
  • Supportive Environment Screenings are for children and adults on the autism spectrum and their families, friends and carers.  People with autism have a sensitivity to light and sound so during these screenings low lights are left on in the auditorium and the volume of the soundtrack is reduced.
  • We accept the Cinemas Exhibition Association Card www.ceacard.co.uk  and offer a free companion ticket.  For more information please phone Box Office on 029 2030 4400.

How big are your cinemas?

  • Cinema 1 (188 seating 3 wheelchair spaces)
  • Cinema 2 (57 seating 2 wheelchair spaces)

Both cinemas have large screens and 5.1 Dolby digital surround sound and are equipped with Digital, 35mm, 16mm, BluRay, DVD, VHS and are able set up for laptop presentations and console gaming events.

Where do you get your film choices from?

We work with many networks both nationally and internationally and with both commercial and independent film distributors.  We also work with in partnership with festivals and special interest groups who may suggest titles as part of a repertory season or festivals.  We are naturally a team of film fanatics who are always on the look-out for beautiful and entertaining films and film can be found in the most unusual of places. 

Do you offer 3D films?

We cannot currently offer 3D in either of our cinemas, however we are equipped with the latest digital projection technology.

Can I request a film?

We will gladly hear your suggestions!  Please contact claire.vaughan@chapter.org if you have something in mind you’d like to see.

Can I hire the cinema?

The hiring of our cinemas is available during the time when our regular programme is not screening films and the cost would depend upon what the space is to be used for, what technical services are required and includes Front of House support and an usher for the screening.  If you would like to hire the cinema please contact projection@chapter.org 

Can I have a birthday party at the cinema?

Our cinemas are available for hire for parties during the time when our regular programme is not screening films and includes Technical and Front of House support and an usher for the screening.  Please contact projection@chapter.org If you have a particular film in mind please let us know as soon as possible and we will start searching to find the screening rights.  Previous birthdays have included The Muppet Christmas Carol, The Third Man, African Queen, Anchorman and Jaws.  If we can get it for you we will!  If you want to pick something out from our programme that is already playing then we can arrange that too.  Alternatively, if you don’t mind the screening being open to the public you can go in for our group ticket offer which is available from the Box Office on all our screenings subject to availability.

I have made a film, how can I screen this in Chapter?

The first Monday of the month we have a screening space for short films called Chapter Moviemaker. To enquire about screening your film or for any other information email moviemaker@chapter.org.

If you have a longer film or would like a private screening of your film you can contact projection@chapter.org  to organise the hiring of the cinema for a cast and crew or public screening.

You can download our submission guidelines on the right of this page, or below if you are viewing on a mobile or tablet.

Do you have any vacancies for Cinema ushers?

Chapter Ushers are a team of friendly Volunteers. If you are interested in joining them, visit our Volunteers page for full details and information about the next recruiting deadline.

How can I contact lost property?

Lost Property is looked after by our Front of House team. If you think you’ve lost something at Chapter, ask at Box Office or call 029 2031 1050 and ask to speak to the Duty Manager.

Can I have a film poster?

We often have to send our posters back to the distributors or keep them if we bring them back for a return screening.  However, if we are able to offer you a poster we will! Please contact claire.vaughan@chapter.org

How can I get in touch with you if I am doing research about Chapter or film in Wales?

Please contact claire.vaughan@chapter.org and she will do her best to answer your questions or pass these on to the appropriate person.  You may also wish to contact the Film Agency for Wales, www.filmagencywales.com, or for questions around archive film please try the National Screen and Sound Archive of Wales, www.archif.com

I have noticed that some of your seats have plaques, can I still donate buy a Chapter seat?

You can Sponsor a Seat and have it inscribed with the name of your choice, while supporting the work that Chapter does. Visit the Individual Support page for details.

  • Chapter eList

    Sign up for weekly listings, news and competitions straight to your Inbox.

    More info

My Chapter Login

Lost your password?

Not a member yet?

×