Under the General Data Protection Regulation (GDPR), we have a legal duty to protect any personal data we collect from you, to be explicit about what purposes we are using it for and to make it easy for you to opt out from receiving communication from us at any time. In this context, personal data refers to any information relating to an identifiable person who can be directly or indirectly identified.
This page explains how we protect and respect the data we collect from you.
What personal data do we collect about you?
When you purchase tickets from us or when you place an order for Chapter products or services such as Friends memberships or shop merchandise, we collect personal data such as name, postal address, telephone number and email address. Details of payment card numbers are held on a secure server. We also collect personal data when you voluntarily complete customer surveys, provide feedback, book for workshops and free events, and participate in competitions. Website usage information is collected using cookies.
How will we use the personal data about you?
We collect personal data about you to process any order you make, to enable you to use Chapter services and to let you know if there are any changes to our events or services (for instance a change in start time or very occasionally regarding a cancellation).
We will also collect personal data about you, if you agree, so we can email you about other Chapter events and services we think may be of interest to you. We will only do this if you have given your consent when asked at the initial point of contact.
In relation to personal data voluntarily given through customer surveys and feedback forms, this data is used to inform future programme plans and improve services and is occasionally shared with stakeholders and is sometimes required as a condition of funders. In these instances, all data is anonymised, with no identifiable data being passed on. For the purposes of competitions, personal data is collected for that specific purpose and destroyed after completion.
If you also consent, we will use your personal data to let you know about our Fundraising activities and selected activities in which Chapter is involved.
We will never share your personal data with external companies other than those selected to process our customers details for the purposes of ticket or product transactions (Patronbase); room hire (Artifax); and café bar transactions (Point One). We have put in place contractual arrangements with these organisations to ensure that your data is secure and protected at all times. Requests for information to be removed from these systems should be made directly to Chapter.
Suppliers who we hold contractual arrangements with include:
Patronbase Processing ticket and product purchases
Artifax Processing room and office hires
Point One Processing Café Bar transactions
Etapestry Holding records of grants and donations received
Breathe HR system recording holiday and sickness of Chapter employees
Sage Processing of invoices
Chapter will not share your personal data for marketing purposes with external companies.
We would like to send you information about films, performances, exhibitions, hires, membership and café bar activity which form part of Chapter’s regular activities, and occasionally information on shows from similar cultural organisations which may be of interest to you. You will be asked if you consent to this at the time of booking.
If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes by ringing our Box Office on 029 2030 4400 or by emailing firstname.lastname@example.org. All email communication from Chapter has an automatic unsubscribe option at the bottom of the email.
Chapter is a registered charity and relies on donations from individuals, companies and trusts to make its artistic programme and educational work possible.
We would like to contact you from time to time regarding our fundraising activities and will ask consent at the time of your initial contact with Chapter whether you wish to be added to this list.
If you have consented to receive fundraising material, you may opt out at a later date
You have a right at any time to stop us from contacting you for fundraising purposes by ringing our Box Office on 029 2030 4400 or by emailing email@example.com. All email communication from Chapter has an automatic unsubscribe option at the bottom of the email.
Chapter is registered with the Fundraising Regulator which holds the Code of Fundraising Practice in the UK. We would always ask in the first instance to contact Chapter directly should you have any concerns regarding our fundraising activity but any complaints can also be directed towards the Regulator by visiting www.fundraisingregulator.co.uk or to the Information Complaints Commissioner by visiting www.ico.org.uk
Access to your personal data and correction
You have the right to request a copy of the personal data that we hold about you. If you would like a copy of the personal data that we hold on you, please email or write to us at the following address, c/o The Marketing Manager, Chapter, Market Road, Cardiff, CF5 1QE.
We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove data you think is inaccurate by contacting us on the address above or by ringing the Box Office on 029 2030 4400 or by emailing firstname.lastname@example.org
Cookies are small text files stored by your web browser (e.g. Internet Explorer, Chrome, Safari, Firefox) on your computer, tablet or mobile phone to enable functionality on a website (for example storing user preferences).
This website includes functionality to interact with social media websites such as Facebook, Twitter, Disqus and uses Share This services that allow interaction with a wide range of third party social media websites. You should be aware that those sites may too set cookies while you're using this website, again to improve functionality. Chapter is not responsible for these third party cookies and you have the option not to enable them although this may affect functionality. For more details please consult the privacy policies of the various services in question.
This website includes video/audio content from You Tube or Vimeo you should be aware that those sites may set cookies while you're using this website, again to improve functionality. Chapter is not responsible for these third party cookies and you have the option not to enable them although this may affect functionality. For more details please consult the privacy policies of the various services in question.
In direct relation to Chapter’s own website, you can restrict or block the cookies used by the website through your browser settings but this will impact your user experience. The Help function within your browser should tell you how.
PatronBase Ticket Sales
We use a mixture of essential and non-essential cookies as part of the booking process in order to ensure you have the best possible experience.
In order to keep track of your order it is essential that we store a "session cookie" on your computer. This cookie will last for 24 hours.
A session cookie is a cookie that is erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer.
We use a few non-essential cookies to customise your booking experience and help make it easier and more enjoyable for you. These extra cookies are used to store things like your login details so you will be automatically logged in each time you visit our site.
Before storing any of these cookies for the first time, we will alert you and ask your permission before proceeding. If you do not wish to store these cookies you will not be able to use that particular feature, but the rest of the site will continue to work correctly.
How to contact us
by email – email@example.com
by phone – 029 2030 4400
by post – c/o Marketing Manager, Chapter, Market Road, Cardiff, CF5 1QE