We’re a popular arts centre and an exciting and busy venue – one which we’re proud to say genuinely welcomes everyone.
Lots of our activities are child friendly – from classes and workshops to exhibitions and films – and we want to ensure their comfort and safety whilst they’re here.
We have several measures in place to help with this, but we also ask you to work with us. These guidelines offer advice about the appropriate supervision of children in our venue.
Security and Safety
We want to be sure that children are safe when they’re in our building. Whilst we’re rightfully acknowledged as a ‘safe space’ – with trained staff on hand, and CCTV throughout the building – we’re a busy public space with many people visiting each day.
Inside the café bar, children should be always supervised by an appropriate adult. This is because we have staff moving around the space with hot drinks and we don’t want anyone to get hurt. Children under the age of 12 should also be accompanied when visiting the cinema and toilet.
In the gallery, children under the age of 16 must be accompanied by an adult. This is because we often have exhibitions that include challenging or ‘adult’ themes, or because works are tempting to touch but are actually very fragile. Our friendly gallery team are always on hand to talk about the work and find ways to engage younger people with the content.
If you’re visiting our theatres or cinemas, please check details on our website carefully. Most film screenings come with an age restriction (such as PG, 12A, 15, 18) and our theatre performances include a parental advisory where they feature material that might be considered adult in nature (such as themes of a sexual, violent or upsetting nature, strong language, and so on).
When outside the building but still on our premises, we ask that you always supervise your children. The front of Chapter makes for an attractive play area. However, we border a busy road, and noisy play can also disturb our neighbours, or interrupt film screenings or performances taking place nearby.
If our staff believe there is a risk to safety, if noise levels are causing a disruption, or any of the above requests are not followed, we’ll ask you to return inside the venue.
Our staff are trying to help all our visitors to have an enjoyable time whilst they’re here. Rude or unacceptable behaviour, either verbal or physical, is not tolerated and our staff have the authority to ask you to leave the premises if our guidelines are not followed.
Comments or feedback in relation to these guidelines can be directed to Chelsea Davies, Head of Visitor Services, Chapter, Market Road, Cardiff CF5 1QE, firstname.lastname@example.org.