Changes to Chapter Memberships
Updated October 2020
We’re so grateful to our members for supporting us over the last few difficult months. Members have been crucial to our survival and, while the support so far has helped us to re-open our doors, we now begin the significant challenge of rebuilding.
From our customer survey, we are certain that people want to return and we know that this includes many of our Members. The health and safety of our customers and staff is our highest priority and so, when we do re-open, we will only be able to welcome a limited number of people through our doors. This means that we have had to reduce the number of tables in the café bar and the number of seats and screenings in our Cinema.
From discussions with other venues, we are able to anticipate that our income related to café bar and ticket sales will most likely fall by 60% in comparison to what we enjoyed previously. For a venue used to generating over 80% of its own income, this represents a huge hit to the charity and could significantly affect our ability to bring you the very best in film, art, performance, and food & drink.
In addition to this threat, we’ve also had to change the way we work and this has included introducing many new systems such as tills, electronic ticket scanners and a booking app, all of which are designed to support social distancing but are not necessarily able, at this point, to support some of our existing schemes such as the Chapter Membership.
Whilst we are working with these restrictions, we have had to make the difficult decision to pause benefits related to the Chapter Membership until the end of December 2020. This means that discounts in the café bar will not apply until 1 January 2021 at the earliest. Members will still be able to claim the concession rate on tickets.
Please be reassured however, that we will be adding the period of time which our members have been unable to use the membership, on to the end of their existing subscription, meaning they will still receive a full 12 months of benefits. For example, for a Membership purchased in June 2019 and due to expire at the end of May 2020, we will add a period of 3 months onto the membership and this will be available to use once discounts are reactivated between January and March 2021. Members do need to take any further action and the account will be automatically updated with this information.
In addition, we will also be pausing new Memberships / renewals during this period.
We realise this will be disappointing but we hope that you will understand that we have taken this decision to help secure Chapter's future and to ensure that every penny possible goes towards making the venue financially stronger in the long term.
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