Chapter has flat access to the building through automatic doors and lift access to the first floor. Both cinemas have wheelchair spaces, at the rear of Cinema 1, accessed via a stair lift, and at the front of Cinema 2, with flat access. Please call the Box Office on 029 2030 4400 to book wheelchair spaces. There are toilet facilities for our disabled customers on both the ground and the first floors and dedicated disabled parking spaces are located in the front and rear car parks. We also have an accessible changing facility on the ground floor.
Soft Subtitled Screenings
Soft Subtitles are designed for the D/deaf and hard-of-hearing and provide more information than English subtitles on a foreign language film. They describe when something is sung, rather than spoken; when significant music is happening (often with lyrics provided); and significant sound effects (such as a phone ringing). Soft Subtitles are written and produced on a separate disc that runs in sync with the film's print when projected in the cinema. Unfortunately, not all films are available with Soft Subtitling; this is dependent on the film distributors. We make every effort to screen a variety of Soft Subtitled films within our programme.
Audio Description Screenings
Audio Description is an additional audio track with narration describing events on screen, offered in both cinemas for visitors with a visual impairment. For more information please see the RNIB webpage here. We also have an induction loop in Cinema 1. Please ask the usher if you require the Audio Description track. Films with an Audio Description facility are listed in the programme and online as AD.
The following films have Audio Description available at every screening:
Dementia Friendly Screenings
Chapter is working to make our programme and the building more accessible for people living with dementia. Our new dementia friendly screenings are a great opportunity for people living with dementia to enjoy a film in a relaxed friendly environment. The screenings themselves are shown without adverts or trailers and have slightly brighter lighting throughout the auditorium. Where possible we will screen the film with soft subtitles and audio description available. Following the films there is a chance to socialise with tea and coffee (included in the ticket price) in one of our hire rooms.The screenings are open to anyone living with dementia i.e. those diagnosed with and their family, friends, neighbours or carers. We also welcome charity workers, medical professionals, care home staff, social workers and support staff.Ticket price: £4.50 including a cup of tea or coffeeTickets for carers are free.To book a ticket please call our box office on 029 2030 4400 or book online. For more information please call the box office or email firstname.lastname@example.org. If you require a wheelchair space, please phone the box office on 02920304400 to book. There is a limited amount available - 3 wheelchair spaces in Cinema 1, and 4 wheelchair spaces in Cinema 2.
Parent & Baby (Carry On Screaming)
Every Friday at 11am, Carry on Screaming allows parents or carers with a child under one to see a film at Chapter without having to worry about their baby causing a disturbance. Free entry for babies.
Please note that tickets for these screenings are not available online - please call our Box Office on 029 2030 4400 to book. Sorry, admittance exclusively for parent/grandparent & baby!
Relaxed Environment Screenings
These screenings are recommended for anyone who might benefit from the subtle alterations made to the auditorium environment. Films are screened with the lights raised slightly, the volume turned down, and with the trailers and adverts removed. People can feel free to move around the cinema or make a noise as they feel comfortable. Chapter staff will be on hand to help if you need additional assistance. Unallocated seating. Regular ticket prices apply.
Cinemas Exhibition Association Card
We accept the Cinemas Exhibition Association Card - www.ceacard.co.uk - and offer a free ticket to your companion or carer for cinema screenings. For more information please call our Box Office on 029 2030 4400.
Art and culture is for everyone. But if you have an impairment or a specific access requirement, often enjoying a visit to a theatre or an arts centre can be more complicated than just booking tickets and choosing what to wear. Hynt is a national scheme that works with theatres and arts centres across Wales to make things clear and consistent. It’s also a resource for anyone who needs specific access information to plan a trip to the theatre. We are part of the Hynt scheme as we believe it offers our customers the very best practice in fair ticketing policy and accessibility.
Hynt is a Membership Card - Hynt cardholders are entitled to a ticket free of charge for a personal assistant or carer at all the theatres and arts centres participating in the scheme. Click here to find out whether you or the person you care for are eligible for a card or click here to apply. Hynt is a Resource - www.hynt.co.uk and www.hynt.cym provide a range of useful information and guidance on the scheme and how it works. It’s also a resource for anyone interested in information or news around access and the arts. The site features listings of all accessible performances as well as providing up to date venue information to help you plan your visit. We will be happy to talk you through the scheme and our part in it. If you would like to speak to a member of staff, please contact our Box Office on 029 2030 4400.