We're open! In line with Welsh Government guidelines, we've made some changes to keep you safe, including 2m social distancing, Track & Trace, access via the front doors only and allocated seating in our cinemas and theatres. Find out more here

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Members

Changes to our Memberships

Updated October 2021

We’re so grateful to our members for supporting us over the last few difficult months. Members have been crucial to our survival and, while the support so far has helped us to re-open our doors, we now begin the significant challenge of rebuilding.

With new social distancing measures in place, we've had to reduce the number of tables in the café bar and the number of seats and screenings in our cinemas and theatres in order to keep you as safe as possible. 

We  anticipate that our income related to café bar and ticket sales will most likely fall by 60% in comparison to what we enjoyed previously. For a venue used to generating over 80% of its own income, this represents a huge hit to the charity and could significantly affect our ability to bring you the very best in film, art, performance, food & drink.

In addition to this threat, we’ve also had to change the way we work and this has included introducing many new systems such as electronic ticket scanners, new tills and a booking app, all of which are designed to support social distancing but are not necessarily able, at this point, to support some of our existing schemes such as the Chapter Membership.

Whilst we're working with these restrictions, we have had to make the difficult decision to pause benefits related to our membership scheme until later in the year. This means that discounts in the café bar, theatres and cinemas don't currently apply and we'll write to all current members with further information soon, to update on any changes.

In addition, we're pausing new memberships / renewals for the time being.

We realise this is disappointing but we hope that you'll understand that we've taken this decision to help secure our future and to ensure that every penny possible goes towards making the venue financially stronger in the long term.

For any enquiries please contact fundraising@chapter.org

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