Chapter has flat access to the building through automatic doors and lift access to the first floor.
Please note access to the building is via the front entrance only.
We have two ground-floor cinemas to the right of the building as you access through the front doors. Both cinemas have wheelchair spaces, at the rear of Cinema 1 accessed via a stair lift, and at the front of Cinema 2 with flat access.
The Gallery has flat access throughout via automatic doors and our exhibitions are designed to be fully wheelchair accessible.
Our first-floor Theatre space is accessed via a lift and there are automatic doors via flat access from the lift in to the auditorium.
There are toilet facilities on our ground and first floors including all-gender toilets close the café bar. There are toilets for our disabled customers on both the ground and the first floors. We also have a Changing Places Facility (providing sufficient space and equipment for people who are not able to use the toilet independently) on the ground floor close to the Café Bar.
We have free parking at the rear of the building with four dedicated disabled parking spaces, and there are a further 3 disabled access spaces in the front car park. If you do not hold a Blue Badge please use the rear car park.
Many of our Front of House and Café Bar staff are trained in beginners BSL and are currently moving to intermediate level.
Soft Subtitled Screenings
Soft Subtitles are designed for the D/deaf and hard-of-hearing and provide more information than English subtitles. They describe when something is sung, rather than spoken; when significant music is happening (often with lyrics provided); and significant sound effects (such as a phone ringing). Soft Subtitles are written and produced on a separate disc that runs in sync with the film when projected in the cinema. Unfortunately, not all films are available with Soft Subtitling; this is dependent on the film distributors. We make every effort to screen a variety of Soft Subtitled films within our programme. Check individual films under What's On and look for the ST symbol.
Audio Described Screenings
Audio Description is an additional audio track with narration describing events on screen, offered in both cinemas for visitors with a visual impairment. For more information please see the RNIB webpage here. We also have an induction loop in Cinema 1. Please ask at our Information Desk if you require the Audio Description track. Films with an Audio Description facility are listed in the programme and online as AD. Check individual films under What's On and look for the AD symbol.
Please note, our Parent & Baby, Dementia Friendly and Relaxed Environment screenings are postponed for the time being.
Cinemas Exhibition Association Card
We accept the Cinemas Exhibition Association Card - www.ceacard.co.uk - and offer a free ticket to your companion or carer for cinema screenings.
Art and culture is for everyone. But if you have an impairment or a specific access requirement, often enjoying a visit to a theatre or an arts centre can be more complicated than just booking tickets and choosing what to wear. Hynt is a national scheme that works with theatres and arts centres across Wales to make things clear and consistent. It’s also a resource for anyone who needs specific access information to plan a trip to the theatre. We are part of the Hynt scheme as we believe it offers our customers the very best practice in fair ticketing policy and accessibility.
Hynt is a Membership Card - Hynt cardholders are entitled to a ticket free of charge for a personal assistant or carer at all the theatres and arts centres participating in the scheme. Click here to find out whether you or the person you care for are eligible for a card or click here to apply. Hynt is a Resource - www.hynt.co.uk and www.hynt.cym provide a range of useful information and guidance on the scheme and how it works. It’s also a resource for anyone interested in information or news around access and the arts. The site features listings of all accessible performances as well as providing up to date venue information to help you plan your visit.