Chapter has flat access to the building through automatic doors and lift access to the first floor.

We have two ground-floor cinemas to the right of the building as you access through the front doors. Both cinemas have wheelchair spaces, at the rear of Cinema 1 accessed via a stair lift, and at the front of Cinema 2 with flat access. 

The Gallery has flat access throughout via automatic doors and our exhibitions are designed to be fully wheelchair accessible.

Our first-floor Theatre space is accessed via a lift and there are automatic doors via flat access from the lift in to the auditorium.

There are toilet facilities on our ground and first floors including all-gender toilets close the café bar. There are toilets for our disabled customers on both the ground and the first floors. We also have a Changing Places Facility (providing sufficient space and equipment for people who are not able to use the toilet independently) on the ground floor close to the Café Bar.

We have free parking at the rear of the building with six dedicated disabled parking spaces, and there are a further 3 disabled access spaces in the front car park. If you do not hold a Blue Badge please do not use these spaces.

Many of our Front of House and Café Bar staff are trained in beginners BSL and are currently moving to intermediate level.

Soft Subtitled Screenings

Soft Subtitles are designed for D/deaf and hard-of-hearing audiences and provide more information than English subtitles. They describe when something is sung, rather than spoken; when significant music is happening (often with lyrics provided); and significant sound effects (such as a phone ringing). Soft Subtitles are written and produced on a separate disc that runs in sync with the film when projected in the cinema. Unfortunately, not all films are available with Soft Subtitling; this is dependent on the film distributors. We make every effort to screen a variety of Soft Subtitled films within our programme. Check individual films under What's On and look for the ST symbol. 

Audio Described Screenings

Audio Description is an additional audio track with narration describing events on screen, offered in both cinemas for visitors with a visual impairment. For more information please see the RNIB webpage here. We also have an induction loop in Cinema 1. Please ask at our Information Desk if you require the Audio Description track. Films with an Audio Description facility are listed in the programme and online as AD. Check individual films under What's On and look for the AD symbol. 

Relaxed Screenings

These screenings are recommended for anyone who might benefit from the subtle alterations made to the auditorium environment. Films are screened with the lights raised slightly, the volume turned down, and with the trailers and adverts removed. Visitors are free to move around the cinema or make a noise as they feel comfortable. Chapter staff will be on hand to help if you need additional assistance. Regular ticket prices apply. Relaxed screenings are listed in the programme and online as R. Check individual films under What's On and look for the R symbol. 

Carry on Screaming (Parent & Baby Screenings)

Every Friday morning, Carry on Screaming allows parents or carers with a child under one to see a film at Chapter without having to worry about their baby causing a disturbance. Free entry for babies.

No baby. No entry.

Carry On Screaming screenings are for parents with babies under twelve months only, with adjustments to the cinema environment to make it as convenient and comfortable for both.

Parent & Baby screenings are listed in the programme and online as 'Baby'. Check individual films under What's On and look for the 'Baby' symbol. 

Dementia Friendly Screenings

Please note, our Dementia Friendly screenings are postponed for the time being. 

Chapter is working to make our programme and the building more accessible for people living with dementia. Our new dementia friendly screenings are a great opportunity for people living with dementia to enjoy a film in a relaxed friendly environment. The screenings themselves are shown without adverts or trailers and have slightly brighter lighting throughout the auditorium. Where possible we will screen the film with soft subtitles and audio description available. Following the films there is a chance to socialise with tea and coffee (included in the ticket price) in one of our hire rooms.The screenings are open to anyone living with dementia i.e. those diagnosed with and their family, friends, neighbours or carers. We also welcome charity workers, medical professionals, care home staff, social workers and support staff.Ticket price: £4.50 including a cup of tea or coffeeTickets for carers are free.To book a ticket please call our box office on 029 2030 4400 or book online. For more information please call the box office or email dementia@chapter.org. If you require a wheelchair space, please phone the box office on 02920304400 to book. There is a limited amount available - 3 wheelchair spaces in Cinema 1, and 4 wheelchair spaces in Cinema 2.

Cinemas Exhibition Association Card

We accept the Cinemas Exhibition Association Card - www.ceacard.co.uk - and offer a free ticket to your companion or carer for cinema screenings.

Hynt

Art and culture is for everyone. But if you have an impairment or a specific access requirement, often enjoying a visit to a theatre or an arts centre can be more complicated than just booking tickets and choosing what to wear. Hynt is a national scheme that works with theatres and arts centres across Wales to make things clear and consistent. It’s also a resource for anyone who needs specific access information to plan a trip to the theatre. We are part of the Hynt scheme as we believe it offers our customers the very best practice in fair ticketing policy and accessibility.

Hynt is a Membership Card - Hynt cardholders are entitled to a ticket free of charge for a personal assistant or carer at all the theatres and arts centres participating in the scheme. Click here to find out whether you or the person you care for are eligible for a card or click here to apply. Hynt is a Resource - www.hynt.co.uk and www.hynt.cym provide a range of useful information and guidance on the scheme and how it works. It’s also a resource for anyone interested in information or news around access and the arts. The site features listings of all accessible performances as well as providing up to date venue information to help you plan your visit.

Assistance Dogs 

Assistance Dogs are welcome in our venue.

If you’re visiting our cinema or theatre, we can arrange suitable seats with space for your dog to remain with you. Alternatively, we encourage you to bring a human companion with you to look after your dog while you’re in the event. Your companion seat is offered free of charge so that you can relax and enjoy the event without worrying about your four-legged friend.

If you’re concerned about content that may be disturbing for yourself or for your assistance dog, please check the website for content warnings or speak to a member of our Front of House Team for advice.