Accept & Continue

Due to COVID-19, our building is temporarily closed until further notice. We’ll be monitoring updates from Welsh Government and will keep you posted on our plans via our newsletters, website and social media. We look forward to the time when we can welcome you back. Until then, we’re offering our programme online, so keep an eye on What's On. With your support, we can continue to operate and secure our future. Thank you.

 

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Caffi Bar FAQs

If you have question that isn't answered here, or isn't in our Welcome back, Cinema, Gallery, Ticket Information, or Access pages, please email enquiry@chapter.org and we'll get back to you as soon as we can.

  • How do I book a table online?

    To book a table online, visit this link. Our online booking system is managed through Res Diary. You do not need to download an app. We‘ll take your name, email address and contact number. We’ll ask you for the date and time you’d like to book. Please select whether you’re coming for food and/or drink, if you’d like to sit outside or if you require a space with available plug sockets. You’ll receive a confirmation email with details of the booking. For details on our Data Privacy Policy click here.

  • Are there restrictions on tables?

    There is a maximum of 4 people to each booking. If you require a table for more than 4 people within the same household, you’ll need to book over the phone 029 2035 5664 or by email reservation@chapter.org, and bring with you proof of address for all members of the party. All table bookings will be allocated a time slot of 2 hours. We kindly ask if you could turn up no later than fifteen minutes after your allocated start time. If you arrive late, we might not be able to guarantee you the table. We know that sometimes plans change and we ask that if you’re no longer able to attend, you cancel ahead of time so we can offer the space to another customer. You can call our Caffi Bar team on 029 2035 5664 or amend your booking via your confirmation email. Our Sunday lunches tend to be very busy so if you don’t turn up to a pre-booked table, and you didn’t let us know, we’ll have to charge £10pp to cover the loss of income.

  • Do I need to book a table in advance?

    In line with Government guidelines, we kindly ask you to book in advance, wherever possible. Although, we’ll do our best to accommodate walk-ups, unfortunately we can’t guarantee availability and advance bookings are highly encouraged.

  • Can I book a table in person?

    If you’re unable to book a table online or over the phone, a member of our team will happily book a table for you. However, if you’re booking on the day, we can’t guarantee availability and we recommend booking in advance to avoid disappointment.

  • Do I need to wear a face covering when seated at my table?

    When seated at your table, you don’t need to wear a face covering. However, you do need to wear a face covering when moving around the building, in accordance with Government guidelines.

  • What cleaning procedures do you have in place?

    A strict cleaning regime is in place. All tables are cleaned thoroughly in between bookings.

  • How will you be gathering details for NHS Track & Trace

    At our welcome reception desks, and throughout the building, we are gathering details for NHS Track & Trace. We’ll also have details from table booking systems and our Box Office. In line with recent Government guidelines, please bring with you proof of ID to align with your booking. We’ll also need to take contact details of each member of your party at point of entry. We’re monitoring updates from the Welsh Government and we’ll adapt our systems accordingly. For details on our Data Privacy Policy click here.

  • How long can I stay at my table?

    In line with Government advice, your booking is for a maximum of two hours.

  • How do I leave the Caffi Bar?

    Exit from the building is via the front doors only. There are signs to direct you to the exit doors.

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