Booking tickets

Online
We ask, wherever possible, that you book tickets in advance via our website. Visit What’s On and select your chosen film, performance or event. Booking for Cinema is available up to 20 minutes before the advertised start time, unless stated otherwise, and subject to availability. Booking for virtual events is available up to 30 minutes before the advertised start time, unless stated otherwise, and subject to availability.

In person
If you’re unable to book online, a member of our team will be able to assist you in the venue at our Information Desk. Please note, we can only accept contactless payment at our Information Desk. We regret that we can’t take bookings for tickets over the phone.

Collecting tickets
There’s no need to collect tickets. We’ve installed self-scanning machines at the entrances to both of our Cinemas. You’ll be able to scan a QR code from your phone or print it out at home before visiting. If you’re unable to do this, we’ll print your tickets at the Information Desk, but we’d like to avoid this wherever possible.

Prices

Cinema (until 31 December 2020):
Full £6| Concessions £4
*Some special events are excluded

Concessions are available to:
• Students (valid NUS card must be supplied)
• Over 60s
• Children (17 and under)
• Registered Unemployed
• Disabled (free companion tickets via Hynt and CEA)
• Chapter Members

Gallery
Admission to the Gallery is free.
You don’t need to book but you will be asked to wait at the entrance until a member of staff can welcome you in. More information on the Gallery and our current exhibition can be found here.

Virtual Events
Prices vary.
If you book a ticket for a virtual event via Chapter’s website you’ll receive a receipt confirmation and an online ticket and/or Zoom code  to your email address. Most of our online film shows/rentals are purchased through Vimeo, either through Chapter Player or through the websites of our cinema distributors.

Terms & Conditions for ticket sales:
Updated September 2020

• Tickets cannot be purchased over the phone. All tickets must be booked online, except in in exceptional circumstances.
• No refunds unless the event is cancelled or rescheduled by Chapter, or where there is a material change to the programme of the event. This includes any changes to events caused by closure related to COVID-19, whether enforced by Government guidelines or by Chapter Management. 
• Tickets may be exchanged to an alternative performance/screening of the same event up to 24 hours prior to the original performance/screening date, subject to availability. 
• Tickets may not be reserved and must be paid for in full at the time of booking. 
• All prices are subject to availability. 
• Proof of ID and concession entitlement may be required and only one reduction can be applied to each ticket. 
• Late entry and readmittance to the cinemas is at the discretion of the Front of House staff. 
• Seat numbers are allocated with every ticket and to support social distancing customers must only sit in the seat allocated to them.
• Chapter management reserves the right to refuse admission and alter the programme without prior notice. 
• The purchase of new gift tokens is currently suspended, however any vouchers purchased in or after October 2019 will be valid until the end of April 2021 and may be redeemed. 
• Payment method by any other form of voucher is suspended and is not currently deemed a valid source of payment. We are no longer accepting CL1C or time credits as payment for tickets. 

See our full Terms and Conditions.