Ticket inform­a­tion

How to book

Using our website
Booking your tickets in advance online is the best way to avoid disappointment. Tickets can be booked up to 15 minutes before the advertised start time unless otherwise stated. Tickets can either be collected from Reception or simply show the confirmation booking email to our Ushers.

Ticket Booking FAQ

I am a wheelchair user, how can I book an accessible seat?
All events in our Cinemas and Theatres have accessible seating as an option, select Accessible Seating in the Choose Tickets screen, and select your seat.
To ensure that you have the best customer service possible, sign up for a free Chapter Account and in the Details section select 'I am a Wheelchair User'

I have a Hynt/CEA card, how can I book a ticket for me and a companion/ carer?
We offer complimentary tickets for companions/carers, at the Choose Tickets screen select one Hynt Card ticket, and one companion/carer, the discount will automatically apply at checkout.

How can I find out if a Cinema Screening has Audio Description/ Soft Subtitles/ Captions/ Relaxed Screening/ BSL interpretation?
Events can be searched for by accessibility in the Accessible Events tab on our What's On page, look out for the AD, ST, BSL and other tags in the event as sometimes these will change nearer to the event.

I've changed my mind, can I swap my ticket?
We can offer like-for-like swaps for any events, just email [email protected], give us a call on 02920 311 050 or drop in and speak to our Front of House Team at the Reception.

I can't attend an event anymore, can I receive a refund?
Unless the organiser of the event, Chapter or one of the many other organisations we work with, makes a change to the original billing, we are unable to refund any tickets sold. Please see our Refunds Policy for all information.

I can't find my tickets!
Don't worry, if you have booked using your Chapter Account, all your e-tickets are available under E-Tickets on the My Account page. If you booked using guest checkout either email [email protected], call us up on 02920 311 050 or speak to our Front of House Team at Reception, they'll ask for your name, email and which event you want to see.

I'd like to review or profile an event at Chapter for a magazine/ blog/ journal/ newspaper.
We offer complimentary tickets for press on selected exhibitions, films, performances, and events. Head to our Press Section for more information, or contact our Head of Communications here.

At Reception
Tickets can be booked at our Reception anytime, although there may be occasions when the Reception is briefly not staffed. Our team can book any tickets in advance for you and let you know about upcoming films, performances and other events.

All tickets are subject to availability.

Prices

Cinema:

Daytime (until 5pm): £7 / £5 concessions

Evening (5pm onward): £8 / £6 concessions

Some special events or screenings may have different prices.

Concessions are available to:

• Students (valid NUS card must be supplied)
• Over 60s
• Children (17 and under)
• Registered Unemployed
• Disabled (free companion tickets via Hynt and CEA)
• Chapter Tenants
• Chapter Members

Theatre & Live Performances

Prices of our performance programme vary from production to production. We offer a number of events through a pay what you can basis, which doesn't depend on a set price, instead, it offers ttickets on a sliding scale for what the individual can afford. There is no means testing, or questions asked for this, and is operated on an honesty basis. This is a small way to help make performances more accessible.

Gallery
Admission to the gallery is free. No need to book.