We are closed until 9 November. Read our re-opening information, see What's On & book for the Caffi Bar

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Welcome back: What to know before you visit
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Welcome back: What to know before you visit

We’re delighted to be re-opening our doors on Tuesday 20 October. We can’t wait to welcome you back!

We’ve been busy making improvements to our building to ensure that your return visit is enjoyable and as safe as possible. On this page, you’ll find details of the new measures we have in place and what you can expect when visiting us.

This page is updated regularly so please check back before your visit to ensure you have the latest information.

Watch this short video which introduces you to some of our changes. 

The changes we've made to keep you safe

We’ve made improvements to our building to ensure it’s safe for you to return:

  • Hand sanitising stations
  • Enhanced cleaning regime 
  • Reduced capacity 
  • Entrance and exit via the front of the building 
  • PPE for staff
  • More signage to guide you around the building
  • Online bookings for the Caffi Bar & Cinema
  • Self-scanning for tickets 
  • Table service in the Caffi Bar
  • Contactless payment 

Our staff are fully trained in new health and safety measures and are available to help you throughout the building or at our Information Desk. Our Front of House teams can by identified via their branded Chapter shirts.

 

What you can do to work with us

So that we can stay open, and to keep everyone as safe as possible, we ask you to work with us:  

  • Do not enter if you have COVID symptoms
  • Register for Track & Trace
  • Wear a face covering 
  • Wash your hands regularly
  • Maintain social distancing
  • No more than six per bubble
  • Book online for Caffi Bar & Cinema

 

New opening times

The building is open 7 days a week, 9am – 10pm

Information Desk: 9am – 9pm

Café: Monday – Sunday, 9am – 9pm (food served all day, detailed serving times here

Bar: Monday – Sunday, Midday – 10pm (last orders 9.30pm)

Gallery: Tuesday – Sunday, 11am – 5pm, closed Mondays

Cinema: Monday – Sunday, from 2pm. (See film listings for specific dates & times of screenings) 

Theatre: Closed until further notice

 

Re-opening in pictures 

To help you visualise the changes we’ve made, we’ve created a gallery of images.

 

Frequently Asked Questions

If you have a question that isn't answered here, or isn't in our Food & Drink, Cinema, Gallery, Ticket Information or Access pages, please email enquiry@chapter.org and we'll get back to you as soon as we can.

Food & Drink

What to know before visiting our café bar, including how to book a table and ordering food & drink

>>>

Cinema

What you can expect when attending a film screening

>>>

Ticket Information

Ticket prices and how to book 

>>>

Access

>>>

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