What to know before you visit
Welcome back!
On this page, you’ll find information on what you can expect when you come to Chapter and details of the measures we have in place to ensure that your visit is enjoyable and as safe as possible.
This page is updated regularly so please check back before your visit to ensure you have the latest information.
Updated: August 2021
We want to make sure our venue is a safe and welcoming place for everyone so, as restrictions ease, we will continue to keep some of our guidance in place to protect you.
In line with Welsh Government guidelines, it is mandatory that you continue to wear a face covering in our public spaces. This includes the gallery, cinemas, theatre and toilets. In our café bar we advise you to wear a mask until you are seated. Please note that exemptions still apply.
In our theatre and cinemas, we will be maintaining 1m social distancing. This means that there will be at least two seats between you and the next person booked if they are not in your bubble. In our gallery visitor numbers will be restricted to a maximum of 10 people.
If you’re planning to watch a film or performance or are looking for a table in our café bar, please continue to book online in advance where possible. This minimises contact with our staff and other customers.
Thank you for working with us to ensure that we can protect the many vulnerable people who use our building every day, and to keep our staff safe so that we can continue to bring you the best in art, film, performance, food and drink.
Watch this short video which introduces you to some of our changes. For Audio Description, please click here.
The changes we've made to keep you safe
We’ve made improvements to our building to ensure it’s safe for you to return:
- Hand sanitising stations
- Enhanced cleaning regime
- Reduced capacity
- Entrance and exit via the front of the building
- PPE for staff
- More signage to guide you around the building
- Online bookings for the Caffi Bar & Cinema
- Self-scanning for tickets
- Table service in the Caffi Bar
- Contactless payment
Our staff are fully trained in new health and safety measures and are available to help you throughout the building or at our Information Desk. Our Front of House teams can by identified via their branded Chapter shirts.
What you can do to work with us
To keep everyone as safe as possible, we ask you to work with us:
- Do not enter if you have COVID symptoms
- Register for Track & Trace
- Wear a face covering
- Wash your hands regularly
- Maintain social distancing
- No more than six per bubble
- Book online for Caffi Bar & Cinema
Opening times
The building is open 7 days a week, 8.30am – 11.30pm
Sun – Wed: 8.30am – 10.30pm, Thurs – Sat: 8.30am – 11.30pm
Information Desk: 9am – 9pm
Café: Sun – Wed 9am – 10.30pm, Thurs - Sun 9am – 11.30pm (food served all day, detailed serving times here)
Bar: Monday – Sunday, Midday – 11.30pm, 11pm on Sundays
Gallery: Tuesday – Sunday, 11am – 5pm, closed Mondays
Cinema: Monday – Sunday, see film listings for specific dates & times of screenings.
Theatre: Closed until further notice
Re-opening in pictures
To help you visualise the changes we’ve made, visit this gallery of images.
Frequently Asked Questions
If you have a question that isn't answered here, or isn't in our Food & Drink, Cinema, Gallery, Ticket Information or Access pages, please email enquiry@chapter.org and we'll get back to you as soon as we can.
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Do I need to wear a face covering at all times?
It is still manadatory to wear a face covering in our public spaces. This includes our cinemas, theatres, gallery and toilets. Wearing a mask in our café bar is now a personal choice however, we advise that you continue to do so until you are seated
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What if I’m unable to book tickets online?
Staff at our Information Desk can only take bookings in person, if you're unable to book online. We regret that we can no longer take bookings over the phone. Payment is by contactless is encouraged. Visit our Ticket Information page for more details.
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Are you accepting cash payment in the venue?
We strongly encourage booking in advance online or, if you are in the venue, paying by contactless. We can accept cash payment in exceptional circumstances.
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I have symptoms or have tested positive for COVID-19. Can I get a refund or exchange my tickets?
We're not offering refunds if you're unable to attend due to COVID, however, we can exchange your tickets onto another screening, subject to availability. You can request an exchange up to 24 hours prior to the event start time by emailing ticketing@chapter.org. Please do not enter the building if you have any symptoms of COVID. For full terms and conditions on ticket refunds, credit and exchanges, please see our Terms & Conditions.
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Will Chapter’s printed monthly brochure and programme notes be available?
No. In the interests of Health and Safety, we will not be printing listings material or programme notes. All films and events will be displayed on our website under What’s On. You can sign up to our mailing list for programme information straight to your inbox.
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I’d like to speak to a member of staff to report an issue. Who can I speak to?
Our Front of House team are available at all times of the day. Please go to the Information Desk, which is located to the left of the main entrance, and ask for the Duty Manager.
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How have you reduced capacity in your building?
We have reduced capacity in all areas. We have allowed for a maximum capacity of 10 people in the Gallery. We have reduced capacity in our Cinemas, introduced allocated seating, and cinema seats and rows have been removed to allow for safe access. We have reduced the number of tables in the Café Bar, and they are at least 1m apart.
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Will the gift shop be open?
No. Our shop is closed until further notice.
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Will there be any events taking place outside?
Yes. We may have occasional events that will take place outside and we will follow Government guidelines for each project.
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When are tickets taken off sale?
Tickets for film screenings are available to purchase online up to 15 minutes before the advertised start time, subject to availability. Tickets for virtual events are available to purchase online up to 1 hour before the advertised start time, unless stated otherwise, and subject to availability.
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How will you be gathering details for Track & Trace?
We will gather details when you make your booking (for a table or tickets), and if ordering using the app in our café bar. We also advise that you check in using the NHS Test Trace Protect app. To do this, there are QR codes available throughout the building.
Food & Drink
What to know before visiting our café bar, including how to book a table and ordering food & drink
