We use cookies on this website to improve how it works and how it's used. Cookie Management | Privacy Policy

Accept & Continue

We are a busy venue and we may not be able to answer your call immediately.

Please leave a message or email: enquiry@chapter.org


Sign up to our mailing list to get the latest updates, news and show listings to your inbox.


Our car park will be closed from Wednesday 4 - Sunday 8 August. There are several alternative car parks nearby, find out more here.


Welcome back: What to know before you visit
  • Home
  • Visit
  • Welcome back: What to know before you visit

What to know before you visit

Welcome back!

On this page, you’ll find information on what you can expect when you come to Chapter and details of the measures we have in place to ensure that your visit is enjoyable and as safe as possible.

This page is updated regularly so please check back before your visit to ensure you have the latest information.

Watch this short video which introduces you to some of our changes. For Audio Description, please click here.

The changes we've made to keep you safe

We’ve made improvements to our building to ensure it’s safe for you to return:

  • Hand sanitising stations
  • Enhanced cleaning regime 
  • Reduced capacity 
  • Entrance and exit via the front of the building 
  • PPE for staff
  • More signage to guide you around the building
  • Online bookings for the Caffi Bar & Cinema
  • Self-scanning for tickets 
  • Table service in the Caffi Bar
  • Contactless payment 

Our staff are fully trained in new health and safety measures and are available to help you throughout the building or at our Information Desk. Our Front of House teams can by identified via their branded Chapter shirts.


What you can do to work with us

To keep everyone as safe as possible, we ask you to work with us:  

  • Do not enter if you have COVID symptoms
  • Register for Track & Trace
  • Wear a face covering 
  • Wash your hands regularly
  • Maintain social distancing
  • No more than six per bubble
  • Book online for Caffi Bar & Cinema


Opening times

The building is open 7 days a week, 8.30am – 11.30pm

Sun – Wed: 8.30am – 10.30pm, Thurs – Sat: 8.30am – 11.30pm

Information Desk: 9am – 9pm

Café: Sun – Wed 9am – 10.30pm, Thurs - Sun 9am – 11.30pm (food served all day, detailed serving times here

Bar: Monday – Sunday, Midday – 11.30pm, 11pm on Sundays

Gallery: Tuesday – Sunday, 11am – 5pm, closed Mondays

Cinema: Monday – Sunday, see film listings for specific dates & times of screenings.

Theatre: Closed until further notice


Re-opening in pictures 

To help you visualise the changes we’ve made, visit this gallery of images.


Frequently Asked Questions

If you have a question that isn't answered here, or isn't in our Food & Drink, Cinema, Gallery, Ticket Information or Access pages, please email enquiry@chapter.org and we'll get back to you as soon as we can.

Food & Drink

What to know before visiting our café bar, including how to book a table and ordering food & drink



What you can expect when attending a film screening


Ticket Information

Ticket prices and how to book