What to know before you visit

What to know before you visit

Welcome! On this page, you’ll find information on what you can expect when you come to Chapter and details of the measures we have in place to ensure that your visit is enjoyable and as safe as possible.

This page is updated regularly so please check back before your visit to ensure you have the latest information.


Last updated March 2022

In line with Welsh Government guidelines, we’re making some changes:

  • You no longer need to show a COVID pass to enter our cinemas and theatres. 
  • You're no longer required by law to wear a mask. However, we advise you to keep wearing them to keep everybody safe.
  • From 1 April, we’re returning to full capacity in our cinemas and theatres. Seating is unallocated.

Find full details of what to expect when visiting our Café Bar, Cinemas & Theatres or Gallery


The changes we've made to keep you safe

  • Hand sanitising stations
  • Enhanced cleaning regime 
  • Reduced capacity 
  • PPE for staff
  • More signage to guide you around the building
  • Online bookings 
  • Self-scanning for tickets 
  • Contactless payment

Our staff are available to help you throughout the building or at our Information Desk. Our Front of House teams can by identified via their branded Chapter shirts.


What you can do to work with us 

  • Do not enter if you have COVID symptoms
  • Wear a face covering 
  • Wash your hands regularly
  • Maintain social distancing
  • Book online


Opening times 

The building is open 7 days a week, 8.30am – 11.30pm

Sunday – Wednesday 9am-10pm, Thursday – Saturday 9am-11pm

Information Desk: 9am-9pm

Café: Sunday – Wednesday 9am-10pm, Thursday – Saturday 9am – 11pm (for food service see detailed serving times here)

Bar: Sunday – Wednesday Midday – 10pm, Thursday – Saturday Midday – 11pm

Gallery: Tuesday – Sunday, 11am – 5pm, closed Mondays

Cinema: Monday – Sunday, see film listings for specific dates & times of screenings.

Theatre: See performance listings for specific times and dates


Visiting in pictures 

To help you visualise the changes we’ve made, visit this gallery of images.


Frequently Asked Questions

If you have a question that isn't answered here, or isn't in our Food & Drink, Cinema, Gallery, Ticket Information or Access pages, please email and we'll get back to you as soon as we can.

Food & Drink

What to know before visiting our café bar, including how to order food & drink


Cinema & Theatre

What you can expect when attending a film screening, or seeing a performance


Ticket Information

Ticket prices and how to book