In line with Welsh Government legislation, if you’re aged 18+ and coming to see a film or performance, you’ll need to have an up-to-date NHS COVID Pass or proof of a recent negative test. For further information and guidance on how to get your pass, click here.

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What to know before you visit

What to know before you visit

Welcome! On this page, you’ll find information on what you can expect when you come to Chapter and details of the measures we have in place to ensure that your visit is enjoyable and as safe as possible. This page is updated regularly so please check back before your visit to ensure you have the latest information.

Important update – COVID passes in our cinemas and theatres from 15 November

In line with Welsh Government legislation, if you’re aged 18+ and coming to see a film or performance from 15 November, you’ll need to have an up-to-date NHS COVID Pass indicating that you’ve been fully vaccinated or have had a recent negative lateral flow test (within 48 hours).

You can register for a COVID Pass on the NHS website here. Lateral flow tests are free and can be ordered online here.

COVID Passes and test results will be checked at point of entry to our cinemas, theatres and any of our spaces where a performance is taking place. We will accept the following:

  • Digital NHS COVID Pass (with QR code)
  • Printed certificate from Welsh Government (please note these take up to 10 working days so you’ll need to plan ahead)
  • Confirmation of a recent negative lateral flow test received by text or email from gov.uk (within 48 hours and alongside proof of identity)

Please make sure you arrive in plenty of time before an event.

If you’ve already booked a ticket for an event happening on or after 15 November, you can request a refund if you're unable to comply with the legislation. From 15 November, if you book to come and see a performance or film, please make sure you have a COVID Pass before attending otherwise you'll be refused entry and you won't get a refund.

For the further information, please visit Welsh Government’s website and our FAQs. If you have a question that isn't answered, please email enquiry@chapter.org and we'll get back to you as soon as we can.

Updated October 2021

We've made a few changes to ensure your visit with us is even more enjoyable and easy! You’re no longer required to check in at our reception and we don't need to take your details so you can move freely in the building. We ask you to be mindful of access and safety so please don’t congregate in our corridors or gather in groups. Unless you’re exempt, you are still required to wear a mask when moving around our building, in the toilets, in our film screenings, exhibitions and theatre performances.

Café Bar
If you’re visiting our café bar, there’s no need to book. When you arrive, make your way in and find an available table. You can then order in two ways: follow the simple instructions on your table using the QR code or, order at the café bar counter. Please note that if you’re ordering at the counter, you’ll be asked for a table number so make sure you’ve found a place to sit first. Whichever way you choose to order, a member of our team will bring your food and drink to the table.

Cinemas
If you’ve booked a ticket online, you can make your way straight to the cinema where you can scan your QR code at the entrance. From 29 October, we’re returning to unreserved seating. This means you’ll no longer have an allocated seat number so you can choose where to sit. For your comfort and safety, we’re selling at a reduced capacity so you can continue to observe social distancing if you prefer, although this isn’t always guaranteed. You're no longer required to book in ‘bubbles’. You must wear a face mask during the film screening. We ask you to be mindful of others and those who may be more vulnerable than you.

Theatre
If you’ve booked a ticket online, you can make your way straight to the theatre where you can scan your QR code at the entrance and our usher will guide you in. From 29 October, we’re returning to unreserved seating. This means you’ll no longer have an allocated seat number so you can choose where to sit. For your comfort and safety, we’re selling at a reduced capacity so you can continue to observe social distancing if you prefer, although this isn’t always guaranteed. You're no longer required to book in ‘bubbles’. You must wear a mask during the performance. If you’re attending a standing music gig or event where drink is allowed, you don’t need to wear a mask once you’re in the space. We ask you to be mindful of others and those who may be more vulnerable than you.

Gallery
The gallery is free to attend and no booking is required. For your comfort and safety, we’ll continue to restrict visitor numbers to 10 at any one time and you must wear a mask whilst moving around the space. If you’d like to see our exhibition, please make your way straight to the gallery entrance where a member of our team will be happy to welcome you.

Hire spaces
If you’ve hired a room with us, you’ll still need to register at our information desk so that our staff can issue you with a key.

Whilst some of our restrictions have been lifted, we want you to know that your safety and comfort continues to be a priority. Our teams are still following an enhanced cleaning regime, there’s plenty of hand sanitiser throughout the building and we all continue to wear masks to keep you as safe as possible.

Thank you for working with us to ensure that we can protect the many vulnerable people who use our building every day, and to keep our staff safe so that we can continue to bring you the best in art, film, performance, food and drink.

 

The changes we've made to keep you safe

We’ve made improvements to our building to ensure it’s safe for you to return:

  • Hand sanitising stations
  • Enhanced cleaning regime 
  • Reduced capacity 
  • PPE for staff
  • More signage to guide you around the building
  • Online bookings 
  • Self-scanning for tickets 
  • Table service in the Café Bar
  • Contactless payment 

Our staff are fully trained in new health and safety measures and are available to help you throughout the building or at our Information Desk. Our Front of House teams can by identified via their branded Chapter shirts.

 

What you can do to work with us

To keep everyone as safe as possible, we ask you to work with us:  

  • Do not enter if you have COVID symptoms
  • Wear a face covering 
  • Wash your hands regularly
  • Maintain social distancing
  • Book online

 

Opening times

The building is open 7 days a week, 8.30am – 11.30pm

Sunday – Wednesday 9am-10pm, Thursday – Saturday 9am-11pm

Information Desk: 9am-9pm

Café: Sunday – Wednesday 9am-10pm, Thursday – Saturday 9am – 11pm (for food service see detailed serving times here)

Bar: Sunday – Wednesday Midday – 10pm, Thursday – Saturday Midday – 11pm

Gallery: Tuesday – Sunday, 11am – 5pm, closed Mondays

Cinema: Monday – Sunday, see film listings for specific dates & times of screenings.

Theatre: See performance listings for specific times and dates

 

Re-opening in pictures 

To help you visualise the changes we’ve made, visit this gallery of images.

 

Frequently Asked Questions

If you have a question that isn't answered here, or isn't in our Food & Drink, Cinema, Gallery, Ticket Information or Access pages, please email enquiry@chapter.org and we'll get back to you as soon as we can.

Food & Drink

What to know before visiting our café bar, including how to book a table and ordering food & drink

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Cinema

What you can expect when attending a film screening

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Ticket Information

Ticket prices and how to book 

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Access

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