Welcome! On this page, you’ll find information on what you can expect when you come to Chapter and details of the measures we have in place to ensure that your visit is enjoyable and as safe as possible.
This page is updated regularly so please check back before your visit to ensure you have the latest information.
Frequently Asked Questions
If you have a question that isn't answered here, or isn't in our Food & Drink, Cinema, Gallery, Ticket Information or Access pages, please email email@example.com and we'll get back to you as soon as we can.
Staff at our Information Desk can take bookings in person. Payment by contactless is encouraged. Visit our Ticket Information page for more details.
We strongly encourage booking in advance online or, if you are in the venue, paying by contactless.
We're not offering refunds if you're unable to attend due to COVID, however, we can exchange your tickets onto another screening, subject to availability. You can request an exchange up to 24 hours prior to the event start time by emailing firstname.lastname@example.org. Please do not enter the building if you have any symptoms of COVID. For full terms and conditions on ticket refunds, credit and exchanges, please see our Terms & Conditions.
No. In the interests of Health and Safety, we will not be printing listings material or programme notes. All films and events will be displayed on our website under What’s On. You can sign up to our mailing list for programme information straight to your inbox.
No. Our shop is closed until further notice.
Our Front of House team are available at all times of the day. Please go to the Information Desk, which is located to the left of the main entrance, and ask for the Duty Manager.
Yes. We may have occasional events that will take place outside and we will follow Government guidelines for each project.
Tickets for film screenings are available to purchase online up to 15 minutes before the advertised start time, subject to availability. Tickets for virtual events are available to purchase online up to 1 hour before the advertised start time, unless stated otherwise, and subject to availability.
What to know before visiting our café bar, including how to order food & drink
What you can expect when attending a film screening, or seeing a performance
What you can expect when visiting our gallery
Ticket prices and how to book