We're open! In line with Welsh Government guidelines, we've made some changes to keep you safe, including 2m social distancing, Track & Trace, access via the front doors only and allocated seating in our cinemas and theatres. Find out more here

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What to know before you visit

What to know before you visit

Welcome! On this page, you’ll find information on what you can expect when you come to Chapter and details of the measures we have in place to ensure that your visit is enjoyable and as safe as possible. This page is updated regularly so please check back before your visit to ensure you have the latest information.

 

Last updated 3 January 2022

In line with Welsh Government guidelines, we’ve made some changes. Access to the building is via the front doors only and you need to register at our front desk for Track & Trace. There’s 2m social distancing across all areas of the building and for film screenings and performances, we’ve returned to reserved seating. We advise you to book tickets online in advance. It’s mandatory to wear a mask unless seated at a table in our café bar (exemptions apply).

Café Bar
If you’re visiting our café bar, there’s no need to book. When you arrive, you must register for Track & Trace at our front desk. A member of our team will then take you to your allocated table. You can order in two ways: follow the simple instructions using the QR code on your table, or order from your seat with a member of staff. Whichever way you choose, a member of our team will bring your food and drink to the table. If you want food or drink to takeaway, you’ll still need to register at our front desk and a member of staff will guide you to the takeaway point. It’s mandatory to wear a mask unless seated at a table (exemptions apply).

Cinemas & Theatres
If you’ve booked a ticket online, register at the front desk for Track & Trace. You can then make your way straight to the cinema or theatre where you can scan your QR code at the entrance. You’ll need to show a COVID pass or proof of a negative lateral flow test on entry. Seating is reserved and we’re selling at a reduced capacity to ensure 2m social distancing. Please sit in your allocated seat (you’ll find your seat number on your ticket, seating plans for our cinemas can be viewed here). We advise you to book online in advance. You must wear a face mask during all film screenings and theatre performances (exemptions apply).

Gallery
The gallery is free to attend, and no booking is required, but you must register at the front desk for Track & Trace. Visitor numbers are restricted to 10 at any one time and you must wear a mask whilst moving around the space. Please maintain social distancing. If you’d like to see our exhibition, make your way straight to the gallery entrance where a member of our team will be happy to welcome you.

Hire spaces
If you’ve hired a room with us, you’ll need to register for Track & Trace at our information desk. Our staff will then issue your key and accompany you to the space. You must wear a mask until you are in your allocated room.

 

COVID Passes in our cinemas and theatres

In line with Welsh Government legislation, if you’re aged 18+ and coming to see a film or performance, you’ll need to have an up-to-date NHS COVID Pass indicating that you’ve been fully vaccinated or have had a recent negative lateral flow test (within 48 hours).

You can register for a COVID Pass on the NHS website here. Lateral flow tests are free and can be ordered online here.

COVID Passes and test results will be checked at point of entry to our cinemas, theatres and any of our spaces where a performance is taking place. We’ll accept the following:

  • Digital NHS COVID Pass (with QR code)
  • Printed certificate from Welsh Government (please note these take up to 10 working days so you’ll need to plan ahead)
  • Confirmation of a recent negative lateral flow test received by text or email from gov.uk (within 48 hours and alongside proof of identity)

Make sure you arrive in plenty of time before an event.

If you book to come and see a performance or film, please make sure you have a COVID Pass before attending otherwise you'll be refused entry and you won't get a refund.

For the further information, please visit Welsh Government’s website and our FAQs.

 

The changes we've made to keep you safe

We’ve made improvements to our building to ensure it’s safe for you to return:

  • Hand sanitising stations
  • Track & Trace
  • Entrance via the front doors only
  • Enhanced cleaning regime 
  • Reduced capacity 
  • PPE for staff
  • More signage to guide you around the building
  • Online bookings 
  • Self-scanning for tickets 
  • Table service in the Café Bar
  • Contactless payment 
  • Six people per booking (for cinema, theatre and café bar)

Our staff are fully trained in new health and safety measures and are available to help you throughout the building or at our Information Desk. Our Front of House teams can by identified via their branded Chapter shirts.

 

What you can do to work with us

To keep everyone as safe as possible, we ask you to work with us:  

  • Do not enter if you have COVID symptoms
  • Register for Track & Trace
  • Order at your table
  • Wear a face covering 
  • Wash your hands regularly
  • Maintain social distancing
  • Book online

 

Opening times 

The building is open 7 days a week, 8.30am – 11.30pm

Sunday – Wednesday 9am-10pm, Thursday – Saturday 9am-11pm

Information Desk: 9am-9pm

Café: Sunday – Wednesday 9am-10pm, Thursday – Saturday 9am – 11pm (for food service see detailed serving times here)

Bar: Sunday – Wednesday Midday – 10pm, Thursday – Saturday Midday – 11pm

Gallery: Tuesday – Sunday, 11am – 5pm, closed Mondays

Cinema: Monday – Sunday, see film listings for specific dates & times of screenings.

Theatre: See performance listings for specific times and dates

 

Re-opening in pictures 

To help you visualise the changes we’ve made, visit this gallery of images.

 

Frequently Asked Questions

If you have a question that isn't answered here, or isn't in our Food & Drink, Cinema, Gallery, Ticket Information or Access pages, please email enquiry@chapter.org and we'll get back to you as soon as we can.

Food & Drink

What to know before visiting our café bar, including how to book a table and ordering food & drink

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Cinema

What you can expect when attending a film screening

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Ticket Information

Ticket prices and how to book 

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Access

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