In line with Welsh Government legislation, if you’re aged 18+ and coming to see a film or performance, you’ll need to have an up-to-date NHS COVID Pass or proof of a recent negative test. For further information and guidance on how to get your pass, click here.


Re-opening in pictures

To help you visualise the changes we’ve made, we’ve created a gallery of images.


Welcome back to Chapter, home to two cinemas, a gallery, two theatres, an award-winning café bar, artists’ studios and a host of varied spaces that are available to hire for classes, workshops, rehearsals and meetings.


Access is via Market Place through the front doors, and via our rear entrance in the car park. Our building is fully accessible and there’s plenty of parking spaces for blue badge holders in our front and rear car parks. Parking is free.

Our building is on two floors and there’s a lift to take you to the first floor if you’re unable to use the stairs.

On our ground floor we have three wheelchair accessible toilets including one that provides sufficient space and equipment for visitors who are not able to use the toilet independently. We have brand new, all-gender toilets in our café bar and single-gender toilets along our cinema corridor. Upstairs we have one wheelchair accessible toilet and plenty of single-gender toilets. Our accessible toilets all have baby change facilities.



To help us to keep everyone safe, please wear a face covering and sanitise your hands when you arrive.

There’s plenty of signage to find your way around and our staff are here to help you. You can identify them by their black, branded shirts or hoodies.


We’ve reduced capacity throughout our building and have introduced an enhanced cleaning regime. Our staff are all wearing PPE and have had up-to-date training in all health and safety measures.



If you’re visiting our café bar, there’s no need to book in advance. When you arrive, make your way in and find an available seat. Please note, we’re no longer accepting table reservations.


You can order from your table by following the simple instructions provided. There’s a QR code on each table that takes
you to our food and drink menus. You can order and pay via your phone or digital device, and you don’t need to download an app. If you prefer, you can order at the café bar counter. Please note that if you’re ordering at the counter, you’ll be asked for a table number so make sure you’ve found a place to sit first. Whichever way you choose to place your order, a member of our team will bring your food and drink to the table.


You can also get food and drink to take away. Please use contactless payment where possible.



If you’re visiting the gallery, there’s no need to book, and entrance is free. We’ve reduced capacity so please wait at the entrance on arrival. A member of our team will be there to welcome you and show you in.


We’ve introduced an enhanced cleaning regime in the gallery so any areas that are touch points (eg headphones or seating) are sanitised thoroughly between visitors.

We won’t be printing information sheets anymore but there are text panels inside the gallery to let you know more about the artist(s) and their work, and our staff are happy to have a chat about the exhibition if you want to know more. Information is also available on our website here.

It is mandatory to wear a mask in our gallery at all times.



If you’re coming to watch a film or theatre performance, we encourage you to book online in advance. If this is not possible, a member of our team can help you at our Information desk. We can no longer take cash for cinema tickets so please use contactless payment.

When you book online you will be sent an e-ticket with a QR code. Please bring this with you on your phone, or print the ticket at home ahead of your visit.


We now have self-scanning ticket machines at the entrance to both cinemas. You must scan your ticket at the cinema door.


Your ticket includes the row and number of your allocated seat. It’s really important that you sit in the correct seat in order that we can ensure safe distancing between all of our visitors. For your comfort and safety, we’ve taken out seats to create more access aisles.

It is mandatory to wear a mask in our cinemas at all times.



If you’ve hired a space for a workshop, class, meeting or rehearsal you will need to sign in at reception for your room keys. At the end of each day, you’ll be required to hand the keys back in.

A member of our team will show you to the space if you’re not familiar with our building. We advise you to wear a mask until you are in your allocated space.


If you have hired a space upstairs, please follow the directional arrows and stay left on stairs and in corridors.


You can leave the building via the front or rear exits.

We hope you have a great visit and we can’t wait to see you again!


Photos: Warren Orchard