Ticket information

Cinema

All day: £9 / £7 concessions

Concessions are available to:

• Students (valid NUS card must be supplied)
• Over 60s
• Children (17 and under)
• Registered Unemployed
• Disabled (free companion tickets via Hynt and CEA)
• Chapter Tenants
• Chapter Members

All tickets are subject to a £1.25 transaction fee

Theatre & Live Performances

Prices of our performance programme vary from production to production. We offer a number of events through a pay-what-you-can basis, which doesn't depend on a set price, instead, it offers tickets on a sliding scale for what can be afforded. There is no means testing, or questions asked for this, and is operated on an honesty basis. This is a small way to help make high quality performances more accessible, and ensure that artists are supported to make work here.

All tickets are subject to a £1.25 transaction fee

Gallery

Admission to the gallery is free. No need to book.

All paid tickets are subject to a £1.25 transaction fee, and in the case of customer exchanges are subject to a £1.50 exchange fee.

Will this mean I get charged an extra £1.25 on every ticket?
No, you will only be charged per transaction, so whether you book one ticket or ten tickets at once, the £1.25 Transaction Fee will be the same.

What if I book in person or over the phone?
Regardless of how or where you book your tickets, the Transaction Fee will always apply, as we will always use the same systems.

What about free tickets? Do they have a transaction fee?
At the minute we are not charging a transaction fee for free tickets such as our Free Family Films or other free events.

How do I find out about your films/performances in the future?
The best way to see all our listings is either on www.chapter.org/whats-on or by signing up to our mailing list to receive our weekly film guide.

Is there any way to avoid the fees?
Sign up for a Chapter Friends card to receive a whole range of benefits, which include avoiding all Transaction and Exchange Fees. Make amazing things happen at Chapter and receive some great perks while you’re at it.

I am a wheelchair user, how can I book an accessible seat?
All events in our cinemas and theatres have wheelchair accessible spaces, with companion seats available. Please make sure to select these options when booking your tickets.

I have a Hynt/CEA card, how can I book a ticket for me and a companion/ carer?
We offer complimentary tickets for companions/carers. Select a Hynt card ticket and one companion/carer to access your discount.

How can I find out if a Cinema Screening has Audio Description / Captions / Relaxed Screening / BSL interpretation?
Events can be searched for by accessibility in the Accessible Events tab on our What's on page, look out for the AD, C, BSL and other tags in the event, as sometimes these will change nearer to the event.

I've changed my mind, can I swap my ticket?
All tickets are subject to a £1.50 exchange fee, to swap your ticket, give us a call on 02920 311 050 or drop in and speak to our Front of House team at the Information Desk.

I can't attend an event anymore, can I receive a refund?
Unless the organiser of the event, Chapter or one of the many other organisations we work with, makes a change to the original billing, we are unable to refund any tickets sold. Please see our Refunds Policy for all information.

I can't find my tickets!
Don't worry, if you have booked using your Chapter account, all your e-tickets are available on the My Account page. If you booked using guest checkout either email [email protected], call us up on 02920 311 050 or speak to our Front of House team at the Information Desk, they'll ask for your name, email and which event you want to see.

I'd like to review or profile an event at Chapter for a magazine / blog / journal / newspaper.
We offer complimentary tickets for press on selected exhibitions, films, performances, and events. Head to our Press section for more information, or contact our Head of Marketing & Communications.