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Careers & Opportunities

Head of Communications and Marketing

Deadline: Wednesday 1 May, 9am
Interviews: Wednesday 15 May

Department: Programme and Marketing

Reports to: Co-Director / Artistic Director

Salary: £34,000 per annum

Hours: 40 hours pro rata

Contract: full time, permanent

Direct reports: Digital Communications Officer; Audience Development Officer – fixed term contract (post vacant) volunteers and interns as required.

Purpose of role:

The Head of Marketing and Communications works with the team to devise and implement marketing and communications strategies that expand Chapter’s audience development objectives. You’ll liaise closely with the programme team, and with teams across the organisation including IT, trading, community engagement, visitor services, fundraising and with our creative community.

You’ll have strategic responsibility for managing campaigns, audience development, press, PR and advertising, to build profile, increase visits, meet financial targets and ensure access for the widest possible audience.

You’ll be part of a small team that delivers ambitious marketing and communications campaigns and is pivotal in connecting us with audiences via compelling content that conveys our core messages. Through forward-thinking communications, you’ll help to enhance our profile as a leading cultural organisation in Wales and the UK.

Our Ideal Candidate

You’ll be ambitious, organised and dynamic with demonstrable experience of working in a similar role in an arts centre, cultural institution or other public-facing environment. You’ll be open and curious about art in all its forms and enjoy working in a busy and exciting environment.

You’ll be incredibly organised with excellent communication skills, good attention to detail, exceptional negotiation skills and the ability to handle sensitive situations with diplomacy.

You’ll be adaptable and able to work to tight and often challenging deadlines, remaining calm and focused under pressure. You’ll thrive in a team but will also be able to work on your own initiative anticipating challenges and providing effective solutions.

Our venue is for everyone, and we welcome applications from everyone. We particularly encourage those from people from a Black, Asian & Minority Ethnic background or who identify as Deaf or disabled as they are currently under-represented in our organisation.

FILM HUB WALES: Marketing & Outreach Officer

Deadline: 8 May

Interviews: 14 May

Department: Film Hub Wales

Post Title: Marketing and Outreach Officer

Salary: £26,353

Hours: 40 hours per week (TOIL). Some evening and weekend work necessary.

Location: Hybrid. One-two office days per week at Chapter in Cardiff, with the option for home-working

Purpose of Role
To support the Hub and its members to develop audiences for British independent and world cinema across Wales through marketing and outreach activities. This includes a specific ‘spotlight’ project in North Wales and B to B marketing of opportunities to the Hub membership.

Ideal candidate
We’re looking for someone creative, who’s passionate about enabling Welsh communities to discover stories from across the world, at their local cinema. The successful candidate will care about the preservation of independent cinema spaces for future generations. You must be a confident communicator, meaning you aren’t afraid to start or challenge a conversation but you’re able to listen to, respect and respond to the needs of our partners and the communities they work with. You should be able to pick out key stories and enjoy finding ways to make them more visible to audiences. You should also ideally be experienced in B to B marketing, in order to support the Hub’s day-to-day communications. You must bring both practical marketing and project administration skills to the role, meaning a keen eye for detail and design. Working within a small team on a national project, you must be comfortable managing your time remotely. You should have confidence in your own ability to solve problems and organise your workload.

Head of Visitor Services

DEADLINE: Tuesday 16 April, 9am

Fill in the application form below, stating your suitability for the role based on the Job Description, and send to [email protected]

Please fill in an Equal Opportunities form for any creative opportunity or career and submit before the deadline here.

CONTRACT: Permanent (subject to a three-month probationary period)

RESPONSIBLE TO: Director of Finance and Resources

RESPONSIBLE FOR: Front of House, Duty Managers and Volunteers

SALARY:
£32,000 per annum

HOURS: Full Time (40-hour contract, including a one hour paid lunch break)

Who we’re looking for

Our ideal candidate is ambitious, organised and dynamic with demonstrable experience of working in a similar role in an arts centre, institution or other public-facing environment. You’ll be open, curious about art in all its forms, and enjoy working in a busy and exciting environment.

You’ll be incredibly organised and will have excellent communication skills, good attention to detail, exceptional negotiation skills and the ability to handle sensitive situations with diplomacy.
You’ll be adaptable and able to work to tight and often changing deadlines, remaining calm and focused under pressure. You’ll thrive in a team but will also be able to work on your own initiative when required.

Our venue is for everyone, and we welcome applications from everyone. We particularly encourage those from people from a Black, Asian and Minority Ethnic background or who are D/deaf or disabled as they are currently under-represented in our workforce.

Purpose of the role

As our Head of Visitor Services, you’ll be at the forefront of developing our visitor services experience, inspiring your team to exceed audience and customer expectations. You’ll do this by ensuring the consistent and exceptional quality of our customer service offer.

You’ll also be responsible for leading the development and implementation of our busy hires programme. This is a key area of our business and contributes financially and creatively to our organisation. Our rooms provide safe and welcoming spaces for a blend of charitable, arts and commercial organisations and you’ll lead on relationships with everyone who uses the building through this offer.
Three people queue at a caffi counter to place an order.

We safeguard a workplace free from all forms of discrimination and promote equity across our organisation. We're built from the valuable contributions, knowledge, and experience of all staff, volunteers, and trustees, and encourage everyone interested in a career or creative opportunity to follow our Code of Conduct.

Our venue is for everyone, and we welcome applications from everyone. Our application procedure is anonymised.

We’re a supportive and friendly employer, offering hybrid working and flexible hours where possible. We are a living wage employer and our staff benefits include:

  • 5.6 weeks of holiday per annum, including bank holidays, pro rata for part-time positions
  • Two free cinema tickets a month
  • Free lunch when working in the building
  • 20% off food and drink in the Caffi Bar
  • Welsh at Work scheme
  • Contributory pension scheme to which you will be auto-enrolled (subject to the conditions of the scheme). The scheme enables you to save for your retirement using your own money, together with tax relief and contributions from Chapter
  • Enhanced maternity and adoption pay, after a year’s service
  • Access to an Employee Assist Programme
  • Complimentary tea/coffee from the Caffi Bar
  • Support for continuous development
  • Eye Care for Display Screen Equipment Work
  • Secure bike racks
  • Staff parking

Any questions about any jobs and opportunities are warmly welcomed and can be directed to [email protected]